Telephone Advice

01244 880505

Call us for assistance and advice on the products we sell!

Our staff are not only experienced users of our tents, camping equipment, footwear and clothing but they are regularly sent on training courses run by the manufacturers so that they can be well versed in the benefits to you of the products we stock.

 
Home Sweet Home... Get everything you need.

Returns Policy: If you wish to return your goods for an exchange or a replacement you should contact us at returns@greatoutdoorsdirect.co.uk within 28 days of delivery. Provided the goods are new, in an unused condition and you return the original receipt we will dispatch the alterative goods immediately. You will be responsible for the costs of returning the original. If you want to return the goods, due to them being faulty, please email the full details with a contact telephone number and we will respond the next working day. If, after examination, we agree the goods are faulty you will receive a full refund including the cost of return.

 

Cancellation of Orders: We aim to meet the Distance Selling Regulations and subject to meeting the requirements of our returns policy, outlined above, each customer has the right to cancel their order within 7 days of receiving.

 

Refunds: We will refund any goods that are returned in an unused, as new condition together with proof of purchase. Provided the goods are unused and as new you are entitled to return to us for up to 28 days from receipt. We recommend you use registered post or guaranteed delivery as Great Outdoors Direct cannot be responsible for goods lost in transit whist being returned to us. Goods returned under these circumstances will be at your own cost. We will refund, by the original method of payment, as quickly as possible.

 

Returns Address:

Great Outdoors Direct

Internet Returns Department

Burgess Drive

Sealand Road

Chester

CH1 6BT

 

Complaints:Our aim is to deal with all complaints as effectively as possible. Complaints should be emailed to customerservices@greatoutdoorsdirect.co.uk

Or by post to Customer Services, Great Outdoors (Chester) Ltd, Burgess Drive, Sealand Road, Chester, CH1 6BT. Alternatively, you can telephone us between 9am – 5pm Monday to Friday, except Public Holidays, on 01244 880505. We will aim to deal with your complaint within 5 working days of receipt. We will endeavour to keep you informed throughout the process of resolving your complaint.

 
Ideal for Spring!
Dragonfly Print
Ideal for Summer!
A favourite for young and old!
Perfect for walking in the Great Outdoors!
Great Colours!
Colourful dragonfly print!
Perfect for the kids!
Can be worn as a Base Layer
Mens style also available

Price Promise

If you want the best range of outdoor and camping equipment at unbeatable prices come here. Our price match promise, on anything we sell, means if you find the same item cheaper we will try to match it. We only ask that the item be available and not on special offer.

Next Day Delivery!

We can offer speedy delivery UK wide on our stocked products. We can offer a speed and price of delivery to suit you and your budget.

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