Welcome to the Great Outdoors Direct website terms and condition for use.
These terms and conditions will apply to all transactions placed online, by email, telephone, fax or by post with Great Outdoors Direct. Please read through the terms and conditions before placing an order. If you do access the Website, and/or place an order, you thereby agree to be bound by these terms and conditions set out below. Interpretation: “We”, “us”, “our”, means Great Outdoors Direct. “You”, “you”, means the person ordering products under these terms and conditions. “Working days” means all days other than Saturday, Sunday and Public Holidays. “Product”, “Goods” means the product(s) you have ordered from us. Customer Support: You can speak to us on 01244 880505 between 09.00 and 17.00, Monday to Friday. Alternatively, you can e-mail to support@greatoutdoorsdirect.co.uk Orders: All orders can be placed online through the Website using our secure server. Please do not email your card details as no responsibility can be accepted for security of your details if given this way. All orders are subject to availability. We make every effort to ensure the colours depicted closely match those of the actual product but technical limitations mean some colours may vary. The colours available are listed, where applicable and override the colour shown in the image, if the two differ. Prices: All prices are shown in pounds sterling (£) and include VAT at the current rate unless clearly stated otherwise. All prices are subject to change without prior notice. Pricing and Print Errors: The prices and specifications used on this website are checked to the best of our ability. Every effort has been made to confirm their accuracy and no responsibility will be accepted for errors and omissions. We reserve the right to alter our prices and specifications without notice. Method of Payment: You can pay either by VISA, MasterCard, AMEX, Maestro, VISA Delta, Electron or Solo. We are unable to accept payment by cheque, cash or postal orders via this website. You must provide the cardholder’s name as it appears on the card and the address as it appears on the statement. Orders will not be processed without this accurate information. Great Outdoors Direct cannot take responsibility for inaccurate and/or incomplete details given on this website. Your goods will be delivered using Parcel Force, Royal Mail or a specialist carrier. In
Orders should be delivered within 3 - 5 working days, however, due to unforseen circumstances, this cannot be guaranteed.
(The above charges exclude Party Tents - please call us on (01244) 880505 to obtain a quote for delivery of party tents and gazebos).
*Scottish Highlands: The below postcodes are subject to a delivery charge of £10.00. If you live in any of the below postcode areas you should select the 'Scottish Highland' delivery option at checkout. Failure to select the correct delivery option will result in a delay in the processing of your order.
Please note we cannot deliver to the following areas:
Scottish Offshore Islands, Isle of Man, Isle of Wight, Isles of Scilly, Channel Islands or Northern Ireland. Please contact us if you would like to obtain a quote for delivery to these areas.
Want it quicker?
Please telephone us on (01244) 880505 to get further information and a quote for possible next day delivery.
Out of Stock: We will endeavour to fulfil every order placed through this website. If any item is unavailable you will be contacted, via your e-mail address. Goods marked ‘Out of Stock’ on your delivery note will be sent automatically and you do not need to contact us again. Returns Policy: If you wish to return your goods for an exchange or a replacement you should contact us at returns@greatoutdoorsdirect.co.uk within 28 days of delivery. Provided the goods are new, in an unused condition and you return the original receipt we will dispatch the alterative goods immediately. You will be responsible for the costs of returning the original. If you want to return the goods, due to them being faulty, please email the full details with a contact telephone number and we will respond the next working day. If, after examination, we agree the goods are faulty you will receive a full refund including the cost of return. Cancellation of Orders: We aim to meet the Distance Selling Regulations and subject to meeting the requirements of our returns policy, outlined above, each customer has the right to cancel their order within 7 days of receiving. Refunds: We will refund any goods that are returned in an unused, as new condition together with proof of purchase. Provided the goods are unused and as new you are entitled to return to us for up to 28 days from receipt. We recommend you use registered post or guaranteed delivery as Great Outdoors Direct cannot be responsible for goods lost in transit whist being returned to us. Goods returned under these circumstances will be at your own cost. We will refund, by the original method of payment, as quickly as possible. Great Outdoors Direct Internet Returns Department CH1 6BT Complaints:Our aim is to deal with all complaints as effectively as possible. Complaints should be emailed to customerservices@greatoutdoorsdirect.co.uk Or by post to Customer Services, Great Outdoors (Chester) Ltd, Burgess Drive, Sealand Road, Chester, CH1 6BT. Alternatively, you can telephone us between 9am – 5pm Monday to Friday, except Public Holidays, on 01244 880505. We will aim to deal with your complaint within 5 working days of receipt. We will endeavour to keep you informed throughout the process of resolving your complaint. Security and Privacy:You can browse our site without disclosing any personal details. Cookies are placed/collected to monitor visits but not used to store personal data. We only collect and store information about you to fulfil any order requirements and to provide the best possible service. We will store any personal data you volunteer when using our services (registration or placing an order etc). Orders placed with Great Outdoors Direct, are through a secure page on our website and transferred to our sales department using encryption. Information held on our computers is never disclosed to a third party and will only be used by us for the purpose intended. You will only be sent marketing material if you subscribe to our e-mailing list. Privacy Statement: Great Outdoors Direct takes your privacy seriously. Any customer information held on our computers complies with the requirements of the Data Protection Act 1984. Any personal information you disclose to us, for whatever purpose, is held in confidence. Such information will not be disclosed to a third party without your express permission, unless legally required. Purchases: sales@greatoutdoorsdirect.co.uk Information: support@greatoutdoorsdirect.co.uk Returns: returns@greatoutdoorsdirect.co.uk Customer Services: customerservices@greatoutdoorsdirect.co.uk |
Telephone Advice01244 880505 Call us for assistance and advice on the products we sell! Our staff are not only experienced users of our tents, camping equipment, footwear and clothing but they are regularly sent on training courses run by the manufacturers so that they can be well versed in the benefits to you of the products we stock. |
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Price PromiseIf you want the best range of outdoor and camping equipment at unbeatable prices come here. Our price match promise, on anything we sell, means if you find the same item cheaper we will try to match it. We only ask that the item be available and not on special offer. Next Day Delivery!We can offer speedy delivery UK wide on our stocked products. We can offer a speed and price of delivery to suit you and your budget. |
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